Cards not accepted

[LeeNicholas Kinsoon]

Hello,

I’m from Malaysia. I tried to use my debit card for payment but it failed. Then I tried to use a credit card but it was not accepted as well. Do I need a Japanese credit card for payment?

[My Note Cloud サポートチーム]

@kinsoonwts さん、
お使いのクレジットカードがゼウス社の対応カードブランドのものであることをご確認ください。
対応しているカードブランドであれば、カード会社に不正な決済とみなされたなどの理由で決済が拒否されたと考えられます。拒否の理由を調べることはできませんので、カード会社へお問い合わせください。

The text below is translated by DeepL.com:

Please make sure that your credit card is one of Zeus’ supported card brands.
If it is a supported credit card brand, it is likely that the payment was rejected because the credit card company considered the payment to be fraudulent or for some other reason. We cannot investigate the reason for the rejection, so please contact your credit card company.

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